Jira is used for issue tracking and project management by over 25,000 customers in 122 countries around the globe. Some of the organizations that have used Jira at some point in time for bug-tracking and project management include Fedora Commons Hibernate, JBoss, Skype Technologies, Spring Framework, and The Apache Software Foundation, which uses both Jira and Bugzilla. Jira includes tools allowing migration from competitor Bugzilla.
Jira is offered in three packages:
- Jira Core includes the base software.
- Jira Software is intended for use by software development teams and includes Jira Core and Jira Agile.
- Jira Service Desk is intended for use by IT or business service desks.
Jira is written in Java and uses the Pico inversion of control container, Apache OFBiz entity engine, and WebWork 1 technology stack. For remote procedure calls (RPC), Jira supports REST, SOAP, and XML-RPC. Jira integrates with source control programs such as Clearcase, Concurrent Versions System (CVS), Git, Mercurial, Perforce, Subversion, and Team Foundation Server. It ships with various translations including English, French, German, Japanese, and Spanish.
The main features of Jira for agile software development are the functionality to plan development iterations, the iteration reports and the bug tracking functionality.
Jira supports the Networked Help Desk API for sharing customer support tickets with other issue tracking systems.
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